Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999.

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Family services

Autism West Midlands

Enriching the lives of autistic people living in the West Midlands; supporting families and individuals with autism to live as independently as possible. Offering a range of support services to families and carers of autistic children including an information helpline, family outreach workers and support groups.

ERIC- Enuresis Resource Information service


Support and resources for toileting issues for children of all ages.

Family Information service

For information, advice and support on all aspects of family life, for the parents and carers of children and young people aged 0-19.



Free, safe and anonymous online mental health and emotional well-being support for children and young people. Kooth offer peer support, self-help and trained counsellors to talk to.

Kooth provides one to one and group support via a social platform for children and young people aged 10+. This is similar to a messenger or chat room service. There are strict rules and confidentiality policies in place to protect children and young people who use the service. A trained specialist is on hand to answer questions and support user’s as well as monitoring all chat sessions. These sessions can be held on a one to one basis with a counsellor where advice and support can be offered on a range of topics, or through a peer group chat


If you’re worried about a child, even if you’re unsure, contact our professional counsellors for help, advice and support.

Parenting team

Supporting parents with their children. This includes ‘Understanding your Child Courses’. Locations throughout Shropshire.  To book an individual clinic appointment contact as below. Parents can self-refer.


Samaritans is a unique charity dedicated to reducing feelings of isolation and disconnection that can lead to suicide. Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.


You can phone, email, write or visit us in person. Please see our website for details.

Young Carers Service

Who is a young carer? A young carer is someone under 18 who helps look after someone in their family, or a friend, who is ill, disabled, has mental health issues or misuses drugs or alcohol.

We can help by giving you:

  • Time away from caring responsibilities
  • The chance to meet other young carers
  • Take part in peer support and skills based activities
  • Go on day trips
  • Support in school and with homework
  • Learn new skills
  • Someone to listen and a place to talk
  • Information and funding

Getting help


Emotional and mental health support and advice including self-harm – drop in, no appointment needed! For anyone under the age of 25 including support for parents and carers.

Staff include Mental Health Nurses, Occupational Therapists, Psychological well-being practitioners and Youth Workers.

BEAT Eating Disorders

Offering support and advice regards eating disorders. Access through the webpage on the enquiry form, telephone helpline or website.


Emotional Support and advice for children, young people and families.

Child Bereavement UK

Supporting families, schools and professionals when a baby or child dies or is dying, or when a child is facing bereavement.


Childline offers free, confidential advice and support whatever your worry, whenever you need help.


The website for West Mercia Police, If you are in immediate danger please call 999.

Shropshire Recovery Partnership

Drug and alcohol support is delivered by ARCH and Addaction as the Shropshire Recovery Partnership.

ARCH and Addaction have over 40 years of experience within the substance misuse field offering a range of services throughout England, Wales, and Scotland.

With recovery orientated treatment at the heart of all our activities we provide a county wide, community based recovery service that is integrated and inclusive.

We offer a range of services which include the following:

  • Open access advice and information
  • Harm reduction, needle exchange and BBV prevention
  • Outreach and re-engagement
  • Criminal justice services
  • Young person’s service
  • Hospital in-reach
  • Structured daycare
  • Psychosocial interventions
  • Pharmacological interventions
  • Shared care
  • Stimulant services
  • Family and carers’ support
  • Access to detoxification service


ThinkU know/CEOP (Child Exploitation and Online Protection)

The Thinkuknow website gives advice about staying safe when you’re on a phone, tablet or computer.


The Child Exploitation and Online Protection website can help you to report online abuse.


Urgent Health Advice

The NHS 111 service provides urgent health advice out of hours when your GP surgery and dentist is closed. If you are in a medical emergency and require an ambulance dial 999.

Staying healthy

NHS dentist

Do you need help finding a dentist? If you live in Shropshire or Telford and Wrekin this service will support you to find a local NHS dentist to register with.