Find out whether a ChatHealth messaging service for parents and carers is available in your local area:
ChatHealth is a confidential text messaging service that enables parents and carers to contact their local public health nursing (school nursing and health visiting) team for confidential advice and support. You can get in touch for advice about any aspect of your child’s physical or emotional health.
Visit chathealth.nhs.uk to find help near you using your school, town or location. If you are using your mobile phone, you can also start a text messaging conversation with your school nurse from this page.
Find out more about texting a school nurse:
We might inform someone if we were concerned about your safety but we would usually speak to you first. Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules, We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Text will only be seen during working hours. If you need help before you hear back from us contact your GP, nearest walk in centre or dial 111. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.