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Text messaging advice for parents and carers

Children on tablets
  • Date published:

  • Author: amyr

Find out below whether a ChatHealth messaging service for parents and carers is available in your local area:

ChatHealth is a confidential text messaging service that enables parents and carers to contact a qualified health professional for confidential advice and support.

You’ll see below the areas of the country where ChatHealth for parents and carers is available at the moment, as well as the numbers to use if you want to text a Health Visitor or School Nurse (Public Health Nurse). You can get in touch for advice about any aspect of your child’s physical or emotional health.

If you are not sure which is the correct service for you please visit our service finder where you can find help near you using your location, postcode or town. If you are using your mobile phone you can also initiate a text messaging conversation with your health visitor or school nurse from this page.

 

Parentline for Bedfordshire

Text: 07507 331456

  • Organisation: Cambridgeshire Community Health Services
  • Service: Bedfordshire Children’s Services
  • For: Parents and carers of babies and children aged 0-5
  • Response time: Within 24 hours, 9am to 4pm Monday to Friday (except bank holidays)

Advice for Parents in Bolton

Text: 07507 331751

  • Organisation: Bolton NHS Foundation Trust
  • Service: Children’s Health and Wellbeing Service
  • For: Parents and carers of children and young people aged 0-19
  • Response time: Within 24 hours, 8am to 8pm weekdays and 12pm to 4pm at weekends (except bank holidays)

Advice for Parents of 0-5 year olds in Brighton and Hove

Text: 07507 331296

  • Organisation: Sussex Community NHS Trust
  • Service: Brighton and Hove school nursing service
  • For: Young people aged 11-19
  • Response time: Within 24 hours, 9.30am to 3.30pm Monday to Friday (except bank holidays)

Advice for Parents of 5-19 year olds in Calderdale

Text: 07507 332157

  • Organisation: Locala
  • Service: Locala Children’s Services in Calderdale
  • For: Parents and carers of children and young people aged 5-19
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Parentline for the Cambridgeshire and Peterborough area

Text: 07520 649887

  • Organisation: Cambridgeshire Community Health Services
  • Service: Cambridgeshire and Peterborough Children & Young People’s Health Services
  • For: Parents and carers of children and young people aged 0-19 in the Cambridgeshire, Huntingdonshire & Peterborough
  • Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

Advice for Parents in Coventry

Text: 07507 329114

  • Organisation: South Warwickshire NHS Foundation Trust
  • Service: Coventry health visiting service
  • For: Parents and carers of children aged 0-5
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Advice for Parents of 0-4 year olds in Croydon

Text: 07507 334150

  • Organisation: Croydon Health Services NHS Trust
  • Service: Croydon health visiting service
  • For: Parents and carers of children aged 0-4.
  • Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

Advice for Parents and Carers in Derby City

Text: 07507 327754

  • Organisation: Derbyshire Healthcare NHS Foundation Trust
  • Service: Derby City Children’s Services
  • For: Parents and carers of children and young people aged 0-19 in Derby City
  • Response Time: Within 24 hours, 9am-5pm, Monday to Friday (except bank holidays)

Advice for Parents and Carers in Derbyshire

Text: 07507 327769

  • Organisation: Derbyshire Community Health Services NHS Foundation Trust
  • Service: Health Visiting Parents Service
  • For: Parents and carers of children and young people aged 0-5 in Derbyshire County
  • Response Time: Within 24 hours, 9am – 4.30pm, Monday to Friday (except bank holidays)

Advice for Parents and Carers of 0-19 year olds in Devon

Text: 07520 631721

  • Organisation: Devon County Council
  • Service: Devon Public Health Nursing service
  • For: parents and carers of babies and children aged up to 19 years old
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Parentline for Dorset

Text: 07312 277162

  • Organisation: Dorset Healthcare University NHS Foundation Trust
  • Service: Dorset ParentLine
  • For: Parents and carers of children aged 0 – 5 in Dorset
  • Response Time: Within 24 hours, 9am – 5pm Monday to Friday (except bank holidays)

Advice for Parents in Halton

Text: 07507 327025 for children aged 0 – 5

Text 07480 635988 for children aged 5 – 19

  • Organisation: Bridgewater Community Healthcare NHS Foundation Trust
  • Service: Halton 0 – 5 and 5 – 19 Parents Service
  • For: Parents and carers of 0 – 5’s from the antenatal period to school aged and young people aged 5 – 19 (25 for young people with a disability or complex need) in Halton
  • Response Time: Within 24 hours, 9am – 5pm Monday to Friday (except bank holidays)

Advice for Parents in Hampshire

Text: 07520 615720 for children aged 0-5

Text: 07507 332417 for school aged children

  • Organisation: Southern Health NHS Foundation Trust
  • Service: Southern Health Child Health service
  • For: Parents and carers of children aged 0-19 in the Hampshire area.
  • Response time: Within 24 hours, 8.30am to 4.30pm Monday to Friday (except bank holidays)

Advice for parents in Hertfordshire

Text: 07480 635164

  • Organisation: Hertfordshire Community NHS Trust
  • Service: Hertfordshire Health Visiting Service
  • For: Parents and carers of 0-5’s in Hertfordshire
  • Response Time: Within 24 hours 9am – 5pm Monday to Friday (except bank holidays)

 

Advice for parents and carers in Heywood, Middleton and Rochdale

Text: 07507 333482

  • Organisation: Northern Care Alliance NHS Group
  • Service: Heywood, Middleton and Rochdale School Nursing Service
  • For: Parents and carers of children and young people aged 0-19
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Parentline for Kirklees

Text: 07520 618867

  • Organisation: Locala
  • Service: Locala Children’s Services in Kirklees
  • For: Parents and carers of all children and young people aged 0-19
  • Response time: Within 24 hours, 8am to 8pm Monday to Friday (except bank holidays)

Parentline for Lambeth and Southwark

Text: 07520 631130

  • Organisation: Guys and St Thomas NHS Trust
  • Service: Guys and St Thomas school nursing service
  • For: Parents and carers of young people aged 11-19 in Lambeth and Southwark.
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Advice for Parents in Leicester

Text: 07520 615381

  • Organisation: Leicestershire Partnership NHS Trust
  • Service: Leicester health visiting/school nursing service
  • For: Parents and carers of children and young people aged 0-19
  • Response time: Within 24 hours, 9am to5 pm Monday to Friday (except bank holidays)

Advice for Parents in Leicestershire and Rutland

Text: 07520 615382

  • Organisation: Leicestershire Partnership NHS Trust
  • Service: Leicestershire and Rutland health visiting/school nursing service
  • For: Parents and carers of children and young people aged 0-19
  • Response time: Within 24 hours,9 am to 5pm Monday to Friday (except bank holidays)

Advice for Parents in Luton

Text: 07507 331886

  • Organisation: Cambridgeshire Community Health Services
  • Service: Luton 0-19 Service
  • For: Parents and Carers
  • Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

Advice for Parents in Manchester

Text: 07480 635892

  • Organisation: Manchester University NHS Foundation Trust
  • Service: Manchester Parentline
  • For: Parents and carers of 0 – 5s in Manchester
  • Response Time: Within 24 hours 8.30am – 4.30pm Monday to Friday (except bank holidays)

Advice for Parents in Newcastle

Text: 07480 635888 for children aged 0 – 5

Text: 07480 635896 for children aged 5 – 19

  • Organisation: The Newcastle Upon Tyne Hospitals NHS Foundation Trust
  • Service: Newcastle 0 – 5 years and 5 – 19 years
  • For: Parents and carers of 0 – 5’s and 5 – 19’s in Newcastle
  • Response Time: Within 24 hours, 8.30am – 4.30pm Monday to Friday (except bank holidays)

Parentline for Norfolk

Text: 07520 631590

  • Organisation: Cambridgeshire Community Health Services
  • Service: Norfolk Children & Young People’s Health Services
  • For: Parents and carers of children and young people aged 0-19
  • Response time: Within 24 hours, 9am to 6pm Monday to Friday and 9am to 1pm Saturdays (except bank holidays)

Advice for parents of 0-5’s in North East Lincolnshire

Text: 07507 329910

  • Organisation: North East Lincolnshire Council
  • Service: North East Lincolnshire health visiting service
  • For: Parents and carers of children aged 0-5 living in North East Lincolnshire
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Parentline for North Tyneside

Text: 07480 635592 for Parents of Under 5s

Text: 07480 635908 for Parents of School-aged children 

  • Organisation: North Tyneside Council
  • Service: 0 – 5 Parentline and 5 – 19 Parentline
  • For: Parents and carers of children 0 – 5  and 5 – 19 living in North Tyneside
  • Response Time: Within 24 hours 9am – 5pm Monday to Friday (except bank holidays)

Advice for Parents in Nottingham City

Text: 07480 635002

  • Organisation: Nottingham City Care Partnership
  • Service: Nottingham City 0-19 Service
  • For: Parents and carers of all children and young people aged 0-19
  • Response time: Within 24 hours, 8.30am to 5.00pm Monday to Friday (except bank holidays)

Advice for Parents in Nottinghamshire

Text: 07520 619919

  • Organisation: Nottinghamshire Healthcare NHS Foundation Trust
  • Service: Nottinghamshire Healthy Family Team
  • For: Parents and carers of all children and young people aged 0-19
  • Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

Advice for Parents in Oldham

Text: 07480 635990 for children aged 0 – 5

Text: 07507 330499 for school aged children

  • Organisation: Bridgewater Community Healthcare NHS Foundation Trust
  • Service: Oldham Health Visitor (Right Start) 0 – 5 Parents Service and Oldham Right Start and School Nursing 5 – 19 Parents Service
  • For: Parents and carers of 0 – 5’s and 5 – 19’s in Oldham
  • Response Time: Within 24 hours, 9am – 5pm Monday to Friday (except bank holidays)

Advice for Parents in Plymouth

Text: 07480 635188 for children aged 0 – 5

Text: 07480 635189 for school aged children

  • Organisation: Livewell Southwest
  • Service: Health Visiting Parents Service
  • For: Parents and carers of 0 – 5’s and 5 – 19’s in Plymouth
  • Response Time: Within 24 hours 9am – 5pm Monday to Friday (except bank holidays)

Advice for Parents of 5-19s in Solihull

Text: 07480 635496

  • Organisation: South Warwickshire NHS Foundation Trust
  • Service: Solihull school nursing service
  • For: Parents and carers of children and young people aged 5-19
  • Response time: Within 24 hours, 8am to 5pm Monday to Friday (except bank holidays)

Advice for Parents in Staffordshire

Text: 07520 615722

  • Organisation: Midlands Partnership NHS Foundation Trust
  • Service: Staffordshire Families’ Health and Wellbeing Service
  • For: Parents and carers of all children and young people aged 0-19
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Advice for Parents of 0-5 year olds in Shropshire

Text: 07520 635212

  • Organisation: Shropshire Community Health NHS Trust
  • Service: Shropshire health visiting service
  • For: Parents and carers of children aged 0-5
  • Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

Advice for parents of 0-5s in Solihull

Text: 07507 332563

  • Organisation: South Warwickshire NHS Foundation Trust
  • Service: Solihull health visiting service
  • For:Parents of babies and children from 28 weeks gestation to 5 years of age
  • Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

Advice For parents in Somerset

Text: 07480 635514 for children aged 0-5

Text: 07480 635515 for school aged children

  • Organisation: Somerset County Council
  • Service: Somerset Health Visiting and School Nursing Service
  • For: Parents and carers of 0-5’s in Somerset
  • Response Time: Within 24 hours, 9am to 5pm, Monday to Friday (except bank holidays)

Advice for Parents of 5-19’s in Southend

Text: 07507 331884

  • Organisation: Southend on Sea Borough Council
  • Service: Southend school nursing service
  • For: Parents and carers of 5-19s
  • Response time: Within 24 hours, 9.30am to 4.30pm Monday to Friday (except bank holidays)

Advice for Parents in Stoke on Trent

Text: 07312 277161

  • Organisation: Midlands Partnership NHS Foundation Trust
  • Service: City ChatHealth for Parents
  • For: Parents and carers of children aged 0 – 19 in Stoke on Trent
  • Response Time: Within 24 hours, 9am – 5pm Monday to Friday (except bank holidays)

 

 

Advice for Parents of 0 – 5’s in Suffolk

Text: 07312 277020

  • Organisation: Suffolk County Council
  • Service: Suffolk 0 – 5 Parentline
  • For: Parents and carers of 0 – 5’s in Suffolk
  • Response Time: Within 24 hours, 9am – 4.30pm Monday to Friday (except bank holidays)

Advice for Parents of 0-5 year olds in Telford and Wrekin

Text: 07520 619053

  • Organisation: Shropshire Community Health NHS Trust
  • Service: Telford and Wrekin health visiting service
  • For: Parents and carers of children aged 0-5
  • Response time: Within 24 hours, 9am to 4.30pm Monday to Friday (except bank holidays)

Advice for Parents of 0 – 5’s in Trafford

Text: 07312 263035

  • Organisation: Manchester University NHS Foundation Trust
  • Service: Trafford 0 – 5 Health Visiting Service
  • For: Parents and carers of 0 – 5’s in Trafford
  • Response Time: Within 24 hours 8.30am – 4.30pm Monday to Friday (except bank holidays)

Advice for Parents of Teens in Walsall

Text: 07520 634909

  • Organisation: Walsall Healthcare NHS Trust
  • Service: Walsall school nursing service
  • For: Parents and carers of young people aged 11-19
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Advice for Parents in Warrington

Text: 07507 327981 for children aged 0 – 5

Text: 07480 635994 for school aged children 

  • Organisation: Bridgewater Community Healthcare NHS Foundation Trust
  • Service: Warrington Health Visiting Service and School Nursing Service
  • For: Parents and carers of 0 – 5’s and 5 – 19’s in Warrington
  • Response Time: Within 24 hours, 9am – 5pm Monday to Friday (except bank holidays)

Advice for Parents of 0-5 year olds in Warwickshire

Text: 07520 615293

  • Organisation: South Warwickshire NHS Foundation Trust
  • Service: Warwickshire health visiting service
  • For: Parents and carers of children aged 0-5
  • Response time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays)

Parentsline for Warwickshire

Text: 07520 619376

  • Organisation: Compass
  • Service: Connect for Health School Nurses
  • For: Prents and carers of children and young people aged 5-19
  • Response time: Within 24 hours,9am to 5pm Monday to Friday (except bank holidays)

Advice for Parents in West Sussex

Text: 07312 277163 for children aged 0 – 5

Text: 07312 277011 for school aged children

  • Organisation: Sussex Community NHS Foundation Trust
  • Services: West Sussex 0 – 5 Parentline and West Sussex 5 – 19 Parentline
  • For: Parents and carers of 0 – 5’s and young people aged 5 – 19 in West Sussex
  • Response Time: Within 24 hours, 9am – 4.30pm Monday to Friday (except bank holidays)

Disclaimer:

We might inform someone if we were concerned about your safety but we would usually speak to you first. Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules, We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Text will only be seen between 9am and 5pm. If you need help before you hear back from us contact your GP, nearest walk in centre or dial 111. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.

 

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